Processing Time

What is processing time? 

Processing time is the time it takes for us to pull the item off the shelf, engrave it, then pack it for shipping.

Processing begins the moment we receive your order. Orders placed after 2:00pm EST will begin processing the next business day.

Art Proofs
Art proofs are sent on request. When deciding on your processing speed, please note the time it will take for you to review your proof. We require three days to create an art proof. If you place your order before 2:00pm EST, you will receive your art proof in 3 business days. If you place your order after 2:00pm EST, you will receive your art proof in 4 business days.

Example Scenarios
Scenario One
You place your order on Monday at 12:00pm EST. You selected Normal Processing 5-7 days. You would receive your proof on Thursday. You checked your email Thursday afternoon and emailed us back saying you approved the proof. Production would begin on Friday. Expect your order to ship the following Monday-Wednesday.

Scenario Two
You place your order on Monday at 2:30pm EST. You selected Normal Processing 5-7 days. You would receive your proof on Friday. You check your email Friday morning and emailed us back saying you approved the proof. Production would begin on Monday. Expect your order to ship the following Tuesday-Thursday.

Please be sure to check your e-mail regularly so we don't waste any time in producing your order. 

 

If you still have questions, feel free to call us at 706-278-0077 or email us at sales@totalrecognition.com