FAQ new

FREQUENTLY ASKED QUESTIONS

How can I Pay you?

At Total Recognition, Inc., we strive to make the shopping and buying experience as quick and easy as possible. We accept many forms of payments…

Credit Card (all major cards are accepted)

By Check (order begins when check clears)

Cash or COD (when picking up in store)

How do I pay with a Check?

Please make payable to: Total Recognition, Inc.

Any customer can pay with a check. If you do not have terms with us, we will not begin processing your order until your check arrives. Please take note of our processing times and your event date if you wish to pay using this method.

I have Terms, can I check out on your site?

Yes! For customers who have established terms with us, please make that selection in the cart and checkout. We will process your order and email your invoice as usual.

More questions? Call us at 1-844-810-0077 or email us sales@totalrecognition.com

How do I enter information for my award/s?

We know many of our customers don’t know exactly what they’d like to say on their award and that’s okay. Just tell us the basic information and we will come up with a design that will get your message just right. Our professional Graphics Department will design the layout for you and e-mail you a free proof, typically within 24-48 hours, to approve before work begins on your Awards.

Here are a few of the informational elements included in a typical Award design.

Plaques, Crystal, Glass, & Acrylic Awards

‣Recipient/s Name
‣Recipient/s Title
‣Event Date
‣Event Name
‣Presenting Organization Name
‣Type of Award (e.g. Retirement, Years of Service, Congratulations, Appreciation)

Medals and Trophies

‣Recipient/s Name
‣Event Date
‣Event Name
‣Presenting Organization Name

Example of an Order

If you have a large quantity of awards or if the engraving information is complex, please enter all your engraving information in a Word document or PDF and upload it when ordering your award. If you will have your engraving information at a later date, please say so in the “Enter Engraving Information Here” text box and we will put your order on stand-by until we get your engraving information by email at sales@totalrecognition.com

If you still have questions, feel free to call us at 1-844-810-0077 or email us at sales@totalrecognition.com

Logos and Artwork

The engraving or sandblasting of logos is included in the price of the award. Simply write the word “logo” on the line where you would like the logo engraved. Artwork must be sent in file formats that are acceptable for the graphics industry. These include all vector file types (images made up of lines) .pdf .cdr .eps .ai. If you do not have your logo in these file types, artwork charges may apply (jpgs and .gif file formats are low quality internet bitmap files, and generally would require some logo cleanup). This would be a one time set up fee and is usually $25 but can be more depending on the complexity of the logo. Your logo can be emailed to us for an accurate quote at: sales@totalrecognition.com

Pictures
For pictures or printed images, we prefer at least 300 DPI or larger. If you still have questions, feel free to call us at

1-844-810-0077 or email us at sales@totalrecognition.com

Production Time?

Production time begins AFTER your approval of the artwork/layout. Art approvals are emailed within 24-48 hours of receipt of acceptable art. Our typical production time is 3-5 days after that approval but please note that larger orders may require additional time. The most important thing you can do to ensure we meet your in hands date is to share with us the Event date in the provided drop when ordering. We will notify you immediately upon receipt of your order if we cannot meet your date and will try to help you find an alternative award solution with faster production.

Art Proofs
To ensure accuracy, typically within 24-48 hours, a proof for approval will be sent to the contact email address you provide for all orders that require personalization or customization of the product.

Please be sure to check your email regularly so we don’t lose time in producing your order.

Questions? Call us at 1-844-810-0077 or email us at sales@totalrecognition.com