FAQ

Total Recognition

Total Recognition

Click on any of the links below designed to help you understand the ordering process, processing times, shipping times, art specifications, and more.

What payments do you accept?

 

At Total Recognition, Inc., we strive to make the shopping and buying experience a quick and easy one for our customers. We accept many forms of payments, including credit cards, debit cards, money orders, PayPal, purchase orders, checks, and even cash. See below for a detailed list of our accepted payments.

  • Credit & Debit Card
  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Money Order
  • Check (pre-mailed)

Cash (Pay In Store)

For our local customers with established terms, we will call or email you once your order is completed. When you come in to pick up your order, you can pay by cash, credit card, check, or money order.

Check or Purchase Order (Terms)

Please make payable to: Total Recognition, Inc.

Any customer can pay with a check. If you do not have terms with us, we will not begin processing your order until your check arrives. Please take note of our processing times and your event date if you wish to pay using this method.

For customers who have established terms with us, your order will begin processing as soon as we receive it. Send us your purchase order and/or check as always.

If you still have questions, feel free to call us at 706-278-0077 or email us at sales@totalrecognition.com


How do I enter engraving information for my award?

We know many of our customers don’t know exactly what they’d like to say on their award and that’s okay. Just tell us the basic information and we will come up with a design that will get your message just right.

Our professional Graphics Department will design the layout for you and e-mail you a free proof to approve before work begins on your Awards.

Here are a few of the informational elements included in a typical Award design.

Plaques, Crystal, Glass, & Acrylic Awards

Recipient/s Name
Recipient/s Title
Event Date
Event Name
Presenting Organization Name
Type of Award (e.g. Retirement, Years of Service, Congratulations, Appreciation)

Medals and Trophies

Recipient/s Name
Event Date
Event Name
Presenting Organization Name

Example of an Order

If you have a large quantity of awards (more than 5) or if the engraving information is complex, please enter all your engraving information in a Word document or PDF and upload it when ordering your award. If you will have your engraving information at a later date, please say so in the “Enter Engraving Information Here” text box and we will put your order on stand-by until we get your engraving information by email at sales@totalrecognition.com

If you still have questions, feel free to call us at 706-278-0077 or email us at sales@totalrecognition.com


What kinds of files do you accept for artwork?

 

In order to get vivid images to be engraved onto your product, we require all images and logos to be of high quality.

Logos and Artwork
We use only vectored images for engraving. When uploading images and logos, please send us:
Illustrator (.ai)
Corel (.cdr)
PDFs
If your logo or image is not a vector, a vectorization fee might apply. Pictures
For pictures or printed images, we prefer:
PDFs
JPEGs with 300 dpi or more

If you still have questions, feel free to call us at 706-278-0077 or email us at sales@totalrecognition.com


What is processing time?

 

Processing time is the time it takes to produce your order AFTER your approval of the artwork/layout. 

Processing begins the moment we receive your approval. Orders approved after 2:00pm EST will begin processing the next business day. Please make sure you factor production time into your shipping method and share with us an accurate Event Date when placing your order. We will notify you by email if Event Date/s cannot be met.

Art Proofs
To ensure accuracy, a proof for approval will be sent to the contact email address you provide for all orders that require personalization or customization of the product.

Please be sure to check your email regularly so we don’t waste any time in producing your order.

 

If you still have questions, feel free to call us at 706-278-0077 or email us at sales@totalrecognition.com


I need examples of what to say on my award.

 

Infographic-Why-Buy-From-Total-Recognition

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